Contact Us

UK CUSTOMER SERVICE

Snap-on Tools UK Customer Service

For information or help regarding any Snap-on Tools products, or if you need to contact your local Snap-on Tools franchisee:

Tel: (01536) 413990
Monday - Friday 8.00am - 5.30pm

Or e-mail kettcustserv@snapon.com

For information or help regarding any Sun garage equipment products:

Tel: (01553) 692422

Fax:(01553) 697254

Monday - Friday 8.45am - 5.00pm
or e-mail: techsales.uk@snapon.com

Complaints

Snap-on is committed to ensuring that you are provided with products and services that perform as we have led you to expect. If however you are unhappy with any of our services, please make us aware so we can put things right. If you wish to make a formal complaint, please use the contact information detailed below.

Nature of your complaint

Contact information

Complaint about my Snap-on product

Contact your local Snap-on representative.

Complaint about my Revolving Account

Contact your local Snap-on representative in the first instance.

Or contact Snap-on customer services:

Snap-on Customer Services

Telford Way Industrial Estate

Kettering

Northamptonshire NN16 8SN

Phone: 01536 413990

Email: kettcustserv@snapon.com

Complaint about my Extended Credit or Lease

Contact Snap-on Finance UK Ltd customer services:

Snap-on Finance UK Ltd Customer Services

Telford Way Industrial Estate

Kettering

Northamptonshire NN16 8SN

Phone: 01536 413909

Email: uksofcomplaints@snapon.com

Complaint about my Subscription

Contact Snap-on Subscriptions Team:

Snap-on Finance UK Ltd Subscription Team

Telford Way Industrial Estate

Kettering

Northamptonshire NN16 8SN

Phone: 01536 413825 (Option 1)

Email: kettsubscriptions@snapon.com

Snap-on Complaints Procedure:

For more information about how Snap-on will handle any complaints and details of our complaint procedures please click here.

Financial Ombudsman Service:

If you have a complaint that you can’t resolve with Snap-on, the Financial Ombudsman Service may be able to help. You have 6 months from the date of receiving a Final Response Letter from Snap-on to refer your complaint to the Financial Ombudsman Service.

Phone: 0800 0234567 or 0300 1239123 from a mobile.

Website: www.financial-ombudsman.org.uk

Address:

Financial Ombudsman Service
Exchange Tower
London E14 9SR

Alternative Dispute Resolution:

An Online Dispute Resolution (ODR) platform is provided by the European commission in the event you wish to submit a complaint online. Please note this service can only be used if your complaint relates to an online service.

To find out more about this service please visit:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.