Franchisee Accounts Representative

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Job description:

Processing and administering all aspects of the Franchisee Statement whilst ensuring accuracy of payment collections and other payment activities. In addition, will provide Franchisees and the Region Support Team with support and information as required whilst maintaining excellent customer care within agreed Service Levels

Key Accountabilities

•  Delivery of both individual and team goals
•  Receive incoming phone calls and queries from customers
•  Support the Region in an administrative and accounts capacity
•  Expedite general journal postings and RA Transfers/movements
•  Processing paperwork relating to all aspects of Franchisee statements
•  Respond to customer requests and queries via telephone & E-Mail
•  Assigned Accounts management
•  Franchisee/Customer payments/returned payments administration
•  Administering Cash Discounts
•  Company Store accounts processing
•  Filing/Archiving
•  Insurance cover/collections
•  The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area

Person Specification

In addition to their day to day role all Snap-on associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit.


•  Consistently remains open to ideas offered by others; supports and uses ideas to solve problems or address issues
•  Achieves desired results in the midst of changes in responsibilities, work processes, timeframes and performance expectations
•  Demonstrates openness to new organisational structures, procedures and technology
•  Learns and develops new skills or behaviours to adapt to constant changes

Attention to Quality

•  Completes tasks with a concern for all the details involved
•  Establishes and follows work procedures to achieve a high level of quality, productivity and/or service
•  Initiates action to correct problems and notifies others of issues as appropriate
•  Prepares deliverables with an eye to the customer and the company, ensuring accuracy and comprehensive outcomes

Communication & Influence

•  Communicates effectively, both verbally and nonverbally
•  Expresses thoughts clearly, concisely and in a timely manner, both orally and written, face to face, and through appropriate communication technologies

Continuous Improvement

•  Drives out waste through active participation in and the seeking out of opportunities to use problem solving skills and other quality improvement tools
•  Grows a culture of customer focus by actively pursuing and ultimately anticipating customer needs
•  Helps orient other associates into the continuous improvement culture; how to be agile, quality driven and customer focused

Contributing to Team Success

•  Keeps in mind that success is defined by the success of the entire team
•  Demonstrates cooperation and collaboration while participating in a group or team
•  Establishes and maintains productive working relationships
•  Demonstrates a personal commitment, both in thought and in action, to the success of the team

Safety & Working Conditions

•  Works safely as a condition of hire and continued employment
•  Accepts personal responsibility for safety
•  Elevates issues to eliminate or safeguard unsafe acts and conditions
•  Believes that work related injuries are preventable and, therefore, unacceptable

Service Excellence

•  Establishes and maintains effective relationships with customers at all times
•  Consistently shows a passion for getting things done & meeting commitments to others
•  Dedicated to meeting the expectations and requirements of internal and external customers
•  Gets first hand customer information and uses it for improvements in products and services

CV’s/letters of application should be sent to the HR Department at employment@snapon.com

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Please send your CV and covering letter to employment@snapon.com.

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