Snap-on UK Holdings Limited, Snap-on Finance UK Limited and SN SecureCorp Sales Limited are part of Snap-on Equipment Limited and all of these companies are part of the Snap-on group (“Snap-on Group”) of companies which may process your data. Snap-on UK Holdings Limited operates under the trading name of Snap-on, Snap-on Tools (“Snap-on Tools”) Snap-on Diagnostics, Snap-on Industrial and SNA Europe in Europe. Snap-on Finance UK Limited operates under the trading name of Snap-on Finance and Snap-on Finance UK Limited, German Branch. (“Snap-on Finance”). SN SecureCorp Sales Limited operates under the trading name of Snap-on SecureCorp and SecureCorp (“Snap-on SecureCorp”).
We collect and process a range of personal data including:
Data you give to us:
Data we collect about you:
Data we collect from other sources:
We may use personal data held about you in the following ways:
We will disclose such data for the following purposes:
Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of such data from sellers. It is our practice to seek appropriate protection for data in these types of transactions.
We use non-identifying and aggregate information to better design and improve our web site and services and gather information for product management and development. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our web site, or that Y number of software licenses were ordered during a particular time period. This aggregate information may also be shared with our affiliates, franchisees and independent dealers.
We will endeavour not to keep your personal data in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes, to comply with our legal obligations, resolve disputes and enforce our agreements. This means that data will be destroyed or erased from our systems or anonymised when it has reached the applicable retention period and is no longer needed for legal or accounting purposes.
Personal data may be transferred outside of the European Economic Area (“EEA”), including to the United States of America, to members of our group and other third parties as set out above, provided that certain conditions as set out in the applicable legislation are complied with. Your personal data will also be processed by staff operating outside the EEA who work for us. This includes staff engaged in, among other things, the fulfilment of your application, registration, order and/or the provision of support services.
We are party to a data transfer agreement with the members of our group and we will (i) keep that document up to date with current law, and (ii) only engage in personal data transfers from the EEA to outside the EEA in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation. For more information on the safeguards in place, please contact: DataProtectionManager@snapon.com
We endeavour to protect the security of your personal data. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of your personal data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access. These procedures include physical, electronic, and managerial procedures.
We ask that you keep your data as up-to-date as possible so you may get the maximum benefit from us.
If you have an account with us then you can access and correct personal data that we keep in your online account by clicking on "Your Account" and entering your user id and password. For other questions related to updating or changing your account information or if any errors in your personal data cannot be corrected by accessing "Your Account", please submit a request here.
Depending on the circumstances, you may have the right to:
If you wish to make a formal request for information we hold about you, you can contact us, here.
If you have any questions regarding the Snap-on group of companies and the information we hold about you, please contact DataProtectionManager@snapon.com.
You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal data. You can also exercise the right to prevent such processing at any time by:
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Snap-on Finance UK Limited
USE OF INFORMATION NOTICE
For the purposes of the data protection legislation, the data controller in relation to any information you supply is Snap-on Finance UK Limited trading as Snap-on (“Snap-on”, “we”, “us” or “our”).
To the extent that we determine the manner and the purpose of processing, we acknowledge that we are Data Controllers of your Personal Data (as such terms are defined in the Data Protection Act 1998 (and, from 25 May 2018, in the General Data Protection Regulation (EU) 2016/679 (the “Regulation”)). We undertake to act in accordance with the Data Protection Act 1998 (and, on and from 25 May 2018, the Regulation) at all times (including having in place adequate levels of security in respect of such Personal Data).
This Use of Information Notice sets out the basis on which we will collect and process your Personal Data and that of any third party whose Personal Data you supply to us. If we intend to make use of your Personal Data for any new purposes which would be considered incompatible with the purposes for which it was originally collected, as set out in this Use of Information Notice, we will notify you of such intended uses and seek your consent to such activities, prior to the commencement of any such processing. By completing this Preferred Customer Form you acknowledge that you have carefully read the terms below relating to disclosure of personal data and that you expressly and specifically accept them without any reservations or limitations whatsoever.
For further information about our data protection compliance please contact Snap-on Finance UK Limited Attention: The Compliance Department, Telford Way Industrial Estate, Kettering, Northants NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413825 (Monday - Friday 9am-4pm).
Please read this Use of Information Notice carefully and in full as it contains important information regarding how we will use your Personal Data (and where applicable Personal Data relating to your financial associates) for the purposes of credit referencing, and for the purposes of entering, servicing and the performance of any obligations during the life of any agreement we may enter into with you.
If we intend to make use of your personal data for any new purposes which would be considered incompatible with the purposes for which it was originally collected, as set out in this Use of Information Notice, we will notify you of such intended uses and seek your consent to such activities, prior to the commencement of any such processing.
Use of Information within the Snap-on Group
We and our Group companies both current and in the future, as we develop new business either on our own or with others (our 'Group'),will process your Personal Data for the following purposes: (i) to identify you when you contact us; (ii) to help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future; (iii) to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information using data provided by you; (iv) to help to prevent and detect fraud or loss. We may also disclose information obtained about you in connection with pre-contractual eligibility assessments and/or any agreement we enter into with you to our agent companies, insurers, suppliers, advisers and any person to whom we assign our rights. Further details are contained below. A list of our Group companies can be found on our website www.snapon.co.uk.
We will also use your personal information for the following purposes: (i) to identify you when you contact us; (ii) to help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future; (iii) to carry out marketing analysis and customer profiling using Data provided by you; and (iv) to help to prevent and detect fraud or loss.
Credit Reference Agencies and Fraud Prevention Agencies
In considering your application or any credit agreement, we may search your records at credit reference agencies and fraud prevention agencies. Those searches may add to your record details of our search, whether or not this application proceeds, and your application and these search results will be seen by other organisations that make searches. We may use a credit scoring system when assessing your application. We may also add to your record with the credit reference agencies details of your payments and any default or failures in connection with pre-contractual eligibility assessments and/or any agreement we enter into with you. We may also make periodic searches of your records during the life of any agreement which we enter into with you. It is important that you give accurate information to us. If you give false or inaccurate information, we will provide this information to fraud prevention agencies and other organisations involved in crime and fraud prevention (along with the names of your directors, where you are a company). Where you are a company, you will inform all your directors of this notice.
In connection with pre-contractual eligibility assessments and/or any agreement we enter into with you we may search records at credit reference agencies, which may be linked to your spouse/partner, or other persons with whom you are linked financially. For the purposes of this application you may be treated as financially linked and you will be assessed with reference to "associated records".
You agree that we may hold and process by computer or otherwise any information obtained about you in connection with pre-contractual eligibility assessments and/or any agreement we enter into with you and any other applications you have made to, and any agreement you may have with us. When credit reference agencies receive a search from us they may:
(i) Place a search “footprint” on your credit file whether or not this application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when you apply for credit in the future.
(ii) Link together the records of you and anyone that you have advised is your financial associate including previous and subsequent names of parties to the account. Links between financial associates will remain on your and their files until such time as you or your spouse/partner, or other persons with whom you are linked financially successfully files for a disassociation with the credit reference agencies. They will also supply to us: (a) Credit information such as previous applications and the conduct of the accounts in your name and of your associate(s) and/or your business accounts (b) Public information such as County Court Judgments (CCJ's) and bankruptcies. (c) Electoral Register information; and (d) Fraud prevention information.
If you are provided with a finance facility and do not repay in full and on time, we may tell credit reference agencies who will record the outstanding debt. These records will be shared with other organisations and may be used and shared by us and them to:
(i) consider applications for credit and credit related services, for you and any associated person; and
(ii) trace debtors, recover debts, prevent or detect money laundering and fraud and to manage your account(s).
Records shared with credit reference agencies remain on file for 6 years after they are closed whether settled by you or defaulted.
Fraud prevention agency records will also be shared with other organisations to help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and members of your household. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. We may obtain and pass information about you to Experian and/or Equifax. You can contact Experian by writing to them at Consumer Help Service PO Box 8000, Nottingham NG80 7WF or by calling 0844 4818000 or log on to www.experian.co.uk. You can contact Equifax by writing to them at Equifax Limited, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS or by calling 0845 603 3000 or log on to www.Equifax.co.uk.
Suppliers, Insurers and other third parties
We may use the information referred to above and disclose it to the Supplier who introduced you to us and to other members of our group of companies, for the purposes of reviewing the conduct of each agreement for credit assessment, to our insurance management contractor who will contact you for the purposes of reviewing your compliance with the insurance obligations imposed upon you under each agreement, to service companies for administering and servicing each agreement and to enable us to carry out statistical analysis. We may also disclose information obtained about you in connection with each agreement to our agent companies, insurers, suppliers, advisers and any person to whom we assign our rights under each agreement.
We may also share your personal data with a third party if we syndicate part of our portfolio, if we assign debt to a third party, or if a new Supplier takes on delivery of services to you. If we do so and such use requires us to obtain additional consent for such processing activities, we will inform you of this prior to the commencement of such processing.
From time to time we may contact you in the ways described in this notice or in any other way about our similar products and services to those you have purchased, where you have explicitly consented to this. You can email SOFInfoDept@snapon.com at any time to opt-out of receiving such marketing.
You can amend your marketing preferences at any time, either by unsubscribing from the marketing communication and/or by contacting: Snap-on Finance UK Limited Attention: The Information Department, Telford Way Industrial Estate, Kettering, Northants NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413825 (Monday - Friday 9am-4pm) with details of your request. Please note that where you receive communications with third parties, whilst we can remove you from our own internal marketing lists and not share your information further with such partners, you may also need to contact the party direct and/or unsubscribe for their marketing.
Personal Data may be transferred outside of the United Kingdom or countries in the European Economic Area to members of our group and other third parties such as service providers and organisations with whom we work to provide services to you or credit reference agencies with which we work, in countries that do not have the same standards of protection for Personal Data as the UK or the European Union. We will, however, ensure sufficient protections are in place to safeguard your Personal Data by putting in place appropriate security measures including model contract clauses. If you would like to know more about the mechanisms we have in place please contact: Snap-on Finance UK Limited Attention: The Information Department, Telford Way Industrial Estate, Kettering, Northants NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413800 (Monday - Friday 9am-4pm) with details of your request.
Information storage, profiling, minimisation and processing
We may hold and process by computer or otherwise any information obtained about you in connection with each agreement and any applications you have made to us and any agreements you may have entered into with us.
In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the profiling of Personal Data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in Personal Data processed, so that risk of errors are minimised and your Personal Data is processed in a fair and secure manner.
We will only retain your personal data for as long as is necessary to fulfil our requirements in connection with pre-contractual eligibility assessments and/or any agreement we enter into, or as otherwise necessary for legal, business or accounting purposes.
We will regularly review the purposes for which we hold your Personal Data and will not hold it for longer than is necessary. We will also seek to minimise the Personal Data which we hold about you wherever possible.
If you wish to opt out of automated processing, please contact Snap-on UK Holdings Limited and Snap-on Finance UK Limited, Attention: The Information Department, 23 Telford Way Industrial Estate, Kettering, Northamptonshire NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413825 and notify us of your request with sufficient detail so that we may identify you and honour the request.
Subject to any overriding legal obligations, requirements and/or exemptions, you have the right to:
(i) object to our processing of your Personal Data;
(ii) request that we cease processing your Personal Data for the purposes of profiling;
(iii) ask us to correct incorrect Personal Data which we may hold about you;
(iv) request the erasure of Personal Data where it is no longer necessary for the purpose(s) for which it was originally collected (this does not affect our obligations to you as set out in this Use of Information Notice); and
(v) upon applying to us in writing, to obtain Personal Data held by us about you and/or obtain a portable copy of your Personal Data in a machine readable format.
To exercise these rights or if you wish to opt out of automated decision making please submit a request via this site or contact The Information Department, 23 Telford Way Industrial Estate, Kettering, Northants NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413825 (Monday - Friday 9am-4pm) with details of your request with sufficient detail so that we may identify you and honour the request. Please note that we may ask you to provide a form of identification verification before we can give effect to any such request made by you.
Make a Complaint
Wherever possible, if you have a complaint about our data processing activities, we would like to work with you to resolve this. If you have a complaint please contact: The Information Department, Telford Way Industrial Estate, Kettering, Northants NN16 8SN, emailing SOFInfoDept@snapon.com or call +44 (01536) 413825 (Monday - Friday 9am-4pm) with details of your request.
You may also make a complaint about our data processing activities to a supervisory authority. For the UK, this is the Information Commissioner's Office, at www.ico.org.uk.